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HELP / FREQUENTLY ASKED QUESTIONS

If the answer to your question is not on this page or you need further assistance please contact us.



Do you deliver internationally?

Yes, we accept international orders and we deliver worldwide, except to the USA or any territory of the USA.

How do I order?

Step 1. Choose a catalogue from the menu at the top of the page, e.g. Rugby, Menswear, Womenswear.
Step 2. Choose a category from the sub-menu, e.g. Tee shirts/Polo shirts/Fleece/Jackets/Shorts.
Step 3. Choose a product from the pictures in the sub-menu and click on the name of the item to view the item page.
Step 4. If you wish to order the item, please choose your size, quantity and preferred colour from the drop-down menus.
Step 5. Add the item to your shopping cart by clicking on the 'add to cart’ button. Then follow the onscreen instructions to complete your order.

If you have any trouble ordering please contact us.

What payment options are accepted?

We accept Visa and MasterCard. If you do not have a Credit Card, and live in New Zealand, payment can be made by Direct Credit.

How long does delivery take?

We have three main shipping options, these are:

1. Delivery within New Zealand (CourierPost)

  • Delivery is free for all orders of $199 or more.
  • For orders less than $199 a flat shipping rate of $5 applies.
  • Someone must be present to sign for delivery of the parcel.
  • Delivery in the North Island will be the next working day (except rural areas which will be 2-3 working days).
  • Delivery in the South Island will be 2-3 working days.
  • These delivery times are after our handling time. Handling time can take up to 7 working days.

2. Standard International Shipping (International Post)

  • This is for orders shipped to countries outside New Zealand by standard post.
  • Delivery is free for all orders of $199 or more.
  • For orders less than $199 a flat shipping rate of $10 applies.

Please note:

  • The buyer is liable for payment of any country import tax/duty/GST/VAT at the time of entry into the country of destination.
  • Parcels sent by standard international shipping are untraceable once they have left New Zealand.
  • Delivery takes 7- 20 days after handling time. Handling time can take up to 7 working days.

3. Express International Shipping (International Courier)

  • This is for orders shipped to countries outside New Zealand by international courier.
  • Shipping costs are calculated by the weight of the items ordered and the destination they will be sent to.
  • Please add an item to your cart and select your delivery country for a quote of delivery costs for that item.

Please note:

  • The buyer is liable for payment of any country import tax/duty/GST/VAT at the time of entry into the country of destination.
  • Delivery takes 2-7 working days after handling time. Handling time can take up to 7 working days.
  • Express items cannot be sent to PO Boxes or Private Bags.
  • Someone must be present to sign for delivery of the parcel.

Where is my order?

To find out the status of your order please login to your account. Alternatively you can contact us. If you feel that your parcel may have been lost or delayed, please contact us immediately.

If your parcel is overdue by one month from the expected delivery date, we will need to launch an investigation with our freight provider. This will be done once you contact us to let us know that your parcel has not arrived. Outlined below are the steps that will be taken to rectify the situation:

  • Customer notifies www.canterburyofnz.com of the missing parcel.
  • After one month stand-down period, we will launch an investigation with our freight provider.
  • Our freight provider will send a letter asking for the customer to confirm that they have not received the original parcel.
  • It is important for the customer to sign and return this letter immediately either by fax or by scanning and emailing. Failure to do this means the investigation cannot be taken any further and no replacement parcel or refund can be provided.
  • Once the customers letter is received we are able to re-send the parcel (on an Express shipping method at our cost) or a refund can be provided.
  • The Customer must notify us if the original parcel is received at any time after the investigation has been launched.
  • If the original parcel is received and the replacement parcel arrives, the customer is required to reject delivery and notify us of this by email immediately.

If you have any further enquiries regarding our lost parcel procedure, or would like to notify us of a missing parcel, please contact us.

Incorrect Orders

If you receive any incorrect items in your order, please verify that they are different than what is displayed on your order confirmation.

If the items that are shipped are different than the items that are included in the order confirmation, we will exchange them and reimburse you for the shipping charges that you incur when you send back the incorrect merchandise. We will ship out the correct replacement items as soon as possible once we receive the original items.

If the items that you receive are the same as the items that are included in the order confirmation, but are different than what you intended to order or they do not fit, we will still exchange them for you, but we will not reimburse you for your shipping charges. We will ship out the correct replacement items as soon as possible once we receive the original items.

Please check in the shopping cart and the order confirmation that you receive by email, that the order includes the items, quantities, colours, sizes or other variations that you intended to order.

If you realize that there is a mistake in your order, please contact us immediately, so that we can stop and correct the order before it is shipped, or if possible take other corrective measures if the order has been shipped already.

Returns Policy

If you receive any incorrect items in your order, please refer to the incorrect orders section above.

If you are unsatisfied with your product, please return it to us for an exchange or a full refund (excluding postage) within 14 days from the date of delivery.

Please ensure that the tags are still on the product, that it is still in the original packaging and that the product has not been worn and is in exactly the same condition in which you received it.
No customer damaged or worn products will be accepted back for refund or exchange.

In the unlikely event of there being a fault with a garment or accessory, we will endeavour to send a replacement, or we will give you a refund. This includes a credit to your card / account for the cost of your return postage.

If you have any questions regarding returns, please contact us and we will be more than happy to advise.

Please contact us before returning any product.

Personalized Orders

We will not refund or exchange orders that have been personalized unless the product is faulty.

Exchange Rates

To view the prices on our product pages, shopping cart and checkout in your currency please click on the currency converter. Click on the currency converter and then choose from the currencies shown in the drop down box. When you have selected the currency, the page will refresh and the converted amounts will appear.

Please note that all currency conversions shown on our site are approximates only. When your credit card is charged the conversion will be done by your credit card company and not by www.canterburyofnz.com

Import Tax / Duty /GST / VAT

The buyer is liable for payment of any country import tax /duty /GST / VAT at the time of entry into the country of destination. www.canterburyofnz.com makes every effort to reduce the chance of duties and sales taxes being charged by customs agencies. Our packaging, labelling and documentation are designed accordingly. However, we do not accept any responsibility for any taxes or duties charged. To find out more information about Import taxes / duties /GST / VAT please contact your local customs office.